Makes special note of guest requests to guarantee guest satisfaction. Processes reservations in a timely manner to guarantee proper handling of all reservations. Posts charges to guest accounts such as food, liquor or telephone charges. Monitors availability and maintains guest accounts. Effectively resolves guest complaints with understanding and compassion.Provides an overview of guest services upon check-in.Įnsures accurate/adequate documentation/information to meet guests requests. Greets registers and assigns rooms and spaces to guests. Serves as the first point of contact to Hotel and RV guests.
Provides friendly, courteous and professional service at all times.Įssential Duties and Responsibilities include the following:ĭemonstrates exceptional interpersonal and guest services skills The Front Desk Clerk is dedicated to serving the guests of Rolling Hills Casino as the first point of contact in person or by phone as the PBX Operator.
